ExPDG Didier Lombard sensed this appetite

"The management". I do not very well know what that word means... "Delphine Ernotte chipote a little vocabulary: the new Operations Manager France France Telecom, the Director General Stéphane Richard was chosen as Assistant, will, from April 6, some 80,000 people to handle -"the equivalent of France stage", says. And it already has 25,000 subject today as commercial Director in France. When she explains that her job is "whether animate the debate", to ensure that employees dare to "express their disagreement" and "identify the time when they say something very important", this young woman of forty-three years gives a very clear definition of the management. Without the impasse on the authority. Having listened to everyone, "whether to decide", insists it. Delphine Ernotte, end face of doll and natural smile, was the quiet strength of those who love to fly the large units.

Ex-PDG Didier Lombard sensed this appetite. Identified among several women amount not quite quickly in the Organization, this regular swimmer, mother of two children, benefited from a programme of "coaching" internal, which has led to be propelled in 2006 in a functional direction (communication and sponsoring), to complete its field experience and prepare more high responsibilities. Then Stéphane Richard took her with him during his three-month tour in the province, last fall. Crisis, following a wave of high-profile suicide, she has had the courage to go on a plateau of France 3 TV to answer the questions.

Défricheuse skills

Delphine Ernotte knows how to defuse conflicts. It says also that it was to good school, in 2004, when she was appointed Regional Director of Tours: "A my arrival, the unions reminded me the fact of weapons, a strike for a month." I also had a big strike. But I loved this time: I love the debate, the rhetoric and the finesse of expression. "This strength has been pleased to Stéphane Richard, by also eager to reach women and younger leaders.

"She never had cold eyes", confirms Jean-Paul Cottet, recalling with what aplomb she came to claim a position as Director of Agency for "management". In 1999, this centralienne was already ten years of France Telecom behind her, but was bored a little to economist positions. Caught after his graduation internship, she conducted financial analyses for acquisitions, then became R & d for modeling the home service revenues. The pattern of the Ile-de-France region gave him the opportunity to show his défricheuse talents, amount the first plateau of telemarketing in the group, in Paris. A year later, new sensitive mission: create a network of shops tests from 11 signs Telecom bought at FNAC. Introduction of a hand variable remuneration, new information system, open with phones free spaces... These innovations have since been adopted throughout the group. "I had to do everything from A to Z, put the money in the Bank, check catches RJ45 and perform the management control at night at home!", she laughs. "It is very pleasant to work with it, because it has a very high intelligence, but it is ready to make itself the Fund later in the day", said Jean-Paul Cottet. Difficult indeed to find employees who do not like it. On the rents for its competence and its listening and willingness to find solutions rather than problems. Internal mobility both decried by employees, for example, he perfectly managed.